The
Definition of quality
adopted by the Penant
team is
“Fully
satisfying agreed
customer requirements
at lowest cost”
The
concepts embodied
in this statement
were designed, at
two-day directors’
conference on the
topic of Continuous
Improvement, to
reflect the change
in the industry
from traditional
contracting to a
supply chain partnering
approach, to bring
the customer to
the forefront of
all participants
thinking. In the
intervening ten
years, the concept
has been applied
and developed consistently,
with the result
that Pennant Civil
Engineering is able
to successfully
provide a quality
approach for all
projects undertaken.
Quality
on our projects
is assured through
the operation of
a set of integrated
procedures, covering
all aspects of our
business, and designed
to form an umbrella
for the integration
of other participants
in the Framework.
Accredited
Certification, including
recent transfer
from the 1994 version
to ISO9001:2000,
has been maintained
with BSI Quality
Assurance for many
years. Our registration
number for reference
is SF77906.
The
Partners and subcontractors
previously identified
within the framework
agreement operate
their own ISO9001
management systems,
which are integrated
into a single system
for the Framework
Agreement by means
of an integrated
Framework Assurance
Plan, including
customer relationship,
quality, environmental,
and safety management.
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